Overview
At Royal Crown Spa Ajman, we are committed to providing a smooth, transparent, and stress-free booking experience for every guest. This policy explains how appointment changes, cancellations, no-shows, and refunds are handled for our massage and wellness services.
By booking an appointment with us — whether by phone, WhatsApp, or in person — you agree to the terms outlined below.
Appointment Cancellations
Cancelling or Rescheduling a Booking
- Guests are requested to cancel or reschedule at least 2 hours before their scheduled appointment time.
- Cancellations made within the required notice period are not charged any fee.
- You may cancel or reschedule by calling or messaging us on WhatsApp at +971 55 712 2136.
Late Arrivals & No-Shows
Late Arrival
As Royal Crown Spa operates on a continuous 24-hour schedule, we try our best to accommodate late arrivals. However, your session may be shortened to avoid delaying the next guest, with the full session amount still applicable.
No-Show
If a guest fails to arrive for a confirmed appointment without prior notice, the booking will be treated as a no-show. Repeated no-shows may require advance confirmation for future bookings.
Refund Eligibility
Because our massage and spa treatments are personal wellness services delivered in real time, refunds are generally limited to the situations below:
| Situation | Refund Outcome |
|---|---|
| Session cancelled by Royal Crown Spa (staff unavailability, closure, etc.) | Full refund or free rescheduling, guest's choice |
| Guest is genuinely dissatisfied and reports it before leaving the premises | Reviewed case-by-case; may include a complimentary follow-up session |
| Session already completed as booked | Not eligible for refund |
| Guest cancels after the treatment has started | Not eligible for refund |
| No-show without prior cancellation | Not eligible for refund |
Service Quality Concerns
Your comfort and satisfaction matter to us. If you feel a treatment did not meet the standard you expected, please inform our reception team immediately, before leaving the spa, so we can address it on the spot — whether that means adjusting the treatment, assigning a different therapist, or offering an appropriate resolution.
Package & Promotional Offers
Any special packages, promotional pricing, or offers communicated via call or WhatsApp are subject to the specific terms shared at the time of booking. Please confirm the applicable cancellation and refund terms for such offers directly with our team before booking.
Changes to This Policy
Royal Crown Spa Ajman may update this Refund & Cancellation Policy from time to time to reflect changes in our operations or applicable regulations. The most current version will always be available on this page.
Contact Us
For any questions about cancellations, rescheduling, or refunds, please reach out to us directly:
- 📞 Call: +971 55 712 2136
- 💬 WhatsApp: +971 55 712 2136
- 📍 Location: Rashidiya 3, Ajman, near Amina Hospital, beside Al Maya Supermarket, behind Thumbay Pharmacy
Need to Change a Booking?
Our team is available 24/7 to help you reschedule or answer any questions.
📞 Call Now 💬 WhatsApp Us